Shipping Policy

General Shipping Information

At emsaedi.com, our apparel and merchandise are designed in-house, manufactured in our independent production facilities, and dispatched directly from our workshop to your address. This direct-from-workshop fulfillment model allows us to maintain strict quality standards across all items.

• Shipping Destinations: We ship to all valid physical addresses and P.O. Boxes across the contiguous United States, Alaska, and Hawaii.

• Shipping Carriers: Orders are dispatched via trusted carriers including USPS, UPS, and FedEx depending on package size, destination, and transit efficiency.

• Free Shipping: Flat rate shipping of $6.99 applies uniformly to standard domestic orders unless an explicit promotional code or active site banner states otherwise.

• Business Days: Monday through Friday, excluding federal holidays.

• Weekends & Holidays: Orders placed on Saturdays, Sundays, or major public holidays will be queued for handling on the next business day.

Order Cut-Off Time & Processing Schedule

• Order Cut-Off Time: 5:00 PM (EST), Monday – Friday.

• Processing Schedule: Orders submitted before 5:00 PM EST (Monday – Friday) begin processing on the same business day and dispatch within 1 business day. Orders submitted after 5:00 PM EST, or during weekends and federal holidays, begin processing on the next operational business day.

Shipment Tracking

• Tracking Availability: Real-time tracking numbers are generated and provided for all dispatched shipments.

• When Tracking Is Sent: A shipping confirmation email containing your tracking code and carrier link is automatically sent within 24 hours of package handover to the carrier.

• How to Track: Click the direct tracking link provided in your shipping confirmation email, or copy the tracking number directly into the tracking portal on the respective carrier’s website (USPS, UPS, or FedEx).

• Tracking Delays: Please allow 24 to 48 hours for the carrier system to update the initial tracking scan after the label is created.

Lost Packages in Transit

• Customer Action: If your package shows no tracking movement for more than 7 consecutive business days past the estimated delivery window, please reach out to our support team at [email protected] with your order number.

• Investigation Process: We will initiate an official carrier trace and inquiry. Carrier investigations typically conclude within 3 to 5 business days.

• Resolution: Once the carrier confirms the package as lost in transit, we will immediately offer you a free replacement shipment or issue a full refund to your original payment method.

Damaged Packages & Items

• Reporting Timeframe: If your package arrives damaged, please notify our customer support team within 48 hours of delivery.

• Required Documentation: Please email [email protected] with your order number, clear photographs of the external packaging showing the damage/shipping label, and clear photographs of the damaged product inside.

• Resolution Process: Upon reviewing the provided photos, our support team will promptly dispatch a replacement at no extra charge or issue a full refund.

Missing or Misdelivered Packages (Marked Delivered)

• Initial Steps: If the carrier tracking indicates your package is "Delivered" but you have not received it, check around your porch, building entryways, garage, and ask household members or neighbors.

• Contact Carrier: Contact your local carrier branch (USPS, UPS, or FedEx) with your tracking number to verify exact GPS drop-off coordinates.

• Contact Support: If the shipment remains unlocated after 24 hours from the delivery timestamp, contact [email protected]. We will assist you in filing an official missing mail search and resolve the situation accordingly.

Wrong or Incomplete Address

• Customer Responsibility: Customers are responsible for entering complete, accurate, and deliverable shipping addresses at checkout.

• Address Corrections: If you notice an error in your shipping address, please contact [email protected] immediately within 2 hours of placing the order. Once an order has entered dispatch, address modifications cannot be made.

• Returned Packages (Undeliverable Address): Packages returned to us by the carrier due to an incorrect, incomplete, or invalid recipient address will be subject to reshipping costs if you request redelivery to an updated address.

Failed Delivery Attempts

• Carrier Attempts: Carriers typically attempt delivery 1 to 3 times before holding the package at a nearby local pickup facility or return depot.

• Returned Shipments: If a package is unclaimed during the pickup hold window and returned to our facility, our customer service team will contact you upon receipt.

• Reshipping: We can arrange reshipment once the delivery details are verified. Standard reshipping postage may apply if the failure was due to customer absence or failure to collect from the carrier's designated pickup depot.