Return & Refund Policy

At emsaedi.com, our apparel and merchandise are designed in-house, manufactured in our independent production facilities, and dispatched directly from our workshop to your address. This direct-from-workshop fulfillment model allows us to maintain strict quality standards across all items. If you are not completely satisfied with your order, we provide a clear and structured framework for returns and reimbursements.

Return Guidelines & Requirements

• Return Window: You have up to 30 calendar days from the date tracking confirms delivery to initiate a return request.

• Eligible Items: Standard merchandise, clothing, and lifestyle items that remain in their pristine, unwashed, and original state.

• Non-Returnable Items: Customized or personalized products fabricated on demand, digital gift cards, and intimate wearable goods once personal hygiene seals have been removed.

• Condition Requirements: Returned goods must be unworn, undamaged, free of perfumes, body scents, cosmetic residue, or lint, with all original factory tags attached and returned in original protective sleeves.

• How to Request a Return: Send an inquiry directly to [email protected] providing your original order number, the item names, high-resolution photographs, and a brief explanation of the return reason.

• Return Authorization: Every parcel returned requires prior written verification and an authorized RMA reference number from our support desk. Unsolicited parcels dispatched without prior confirmation will not be received or processed.

• Return Facility Address: 157 Marion St, Bridgeport, CT 06606-4613, United States.

• Return Shipping Responsibility: For errors on our part (damaged, wrong, or defective products), we supply a prepaid return shipping label. For customer-preference returns (unwanted items, subjective fit, or style adjustments), the customer covers return shipping fees using a secure, trackable postal service.

• Physical Inspection: Once received at our fulfillment facility, returned items are inspected by our quality assessment staff within 2 to 3 business days to verify garment integrity and tag preservation.

• Return Processing Time: After inspection approval, return settlement updates are communicated immediately via email notification.

Refund Policy & Timelines

• Refund Eligibility: Reimbursements are granted once returned merchandise successfully passes warehouse inspection or after an operational error is verified by our customer care team.

• Refund Method: Approved refunds are credited exclusively back to the original PayPal account used during the initial transaction.

• Refund Timeline: Once the inspection is completed and approved, the refund is processed and submitted to PayPal within 10 business days.

• Original Payment Method: All transactions are settled via PayPal to preserve balance matching and account security; no alternate disbursement channels or physical cash cards are issued.

• Full Reimbursement: 100% of the purchased item price is refunded when items are found defective upon arrival, incorrectly fulfilled, confirmed missing during transit, or returned in verified original condition.

• Partial Reimbursement: Partial adjustments may be issued if an item exhibits minor non-manufacturing wear, missing original accessories, or when a negotiated deduction is agreed upon to save return transit effort.

• Shipping Fee Refund: Standard flat-rate shipping ($6.99) is fully refunded when returns result from factory defects, dispatch errors, or package loss. For voluntary customer returns, original shipping fees are non-refundable.

Special Fulfillment Scenarios

• Wrong Item Received: If the delivered item differs from your confirmation slip, email [email protected] within 48 hours of delivery with pictures of the received item and packaging label. A corrected replacement will be dispatched at our expense or a complete refund provided.

• Damaged Item: In the event your order arrives visibly crushed, torn, or damaged during transit, notify us within 48 hours with packaging and product photos. We will expedite a replacement production or issue a full refund without requiring the damaged unit back.

• Defective Item: If you identify manufacturing imperfections (e.g., failed stitching, faulty zippers, fabric tears) within the 30-day window, submit photo verification. We will send a complimentary replacement or issue a total refund.

• Lost Package: If carrier tracking shows no updates for 7 consecutive business days past the scheduled delivery date, contact us to initiate a formal postal investigation. Upon carrier loss verification, we issue an immediate replacement or full reimbursement.

• Missing Item: If a package arrives with an omitted product from a multi-item order, notify us within 48 hours of receipt. We will cross-reference workshop dispatch logs and ship the missing item immediately or refund its value.

• Customer Changed Mind: If you decide you do not wish to keep the product, you may return it within 30 days of receipt in unused condition. Return freight postage is the responsibility of the customer.

• Wrong Size: Please review published dimensions before buying. If the garment size does not fit, you can arrange a return within 30 days. Customers cover return postage for size-related exchanges.

• Wrong Address: Buyers are responsible for providing precise shipping details. If an incorrect destination causes a parcel return or delivery failure, additional reshipping postage applies to route it to the corrected address.

• Order Cancellation: Order cancellations can be submitted within 2 hours of checkout by emailing our support desk. Once orders move into fabric preparation and processing, cancellations cannot be made and standard return policies apply post-delivery.

• Late Return Request: Return claims submitted after 30 calendar days from delivery confirmation will not be accepted.

• Rejected Returns: Shipments returned with signs of active wear, laundering, cosmetic marks, or missing tags fail quality checks and cannot be refunded. Customers may arrange to have rejected parcels returned to them at their own expense.

Customer & Store Responsibilities

• Customer Responsibilities: Provide accurate destination addresses at checkout, inspect orders upon delivery, submit return requests within the 30-day timeframe, ensure returned merchandise is securely packed with tags, and provide valid tracking numbers for customer-paid return parcels.

• Store Responsibilities: Produce high-quality garments according to factory specifications, dispatch orders within 1 business day handling time, provide prepaid return documentation for store errors, inspect returns within 2–3 business days of delivery, and execute approved refunds via PayPal within 10 business days.

Trading Name	emsaedi.com
Business Model	In-House Design, Independent Production & Direct-to-Consumer Shipping
Payment Method	PayPal
Return Window	30 Calendar Days
Restocking Fee	No Fee ($0.00 USD)
Inspection Window	2–3 Business Days
Refund Processing	10 Business Days