Frequently Asked Questions

1. How do your activewear pieces fit and how do I choose the right size?

Our activewear garments are cut true to standard US athletic sizing with four-way stretch compression. We recommend referring to the specific measurements provided in our size charts on each product page for Active Tops, Active Bottoms, and Active Sets. If you are between two sizes or prefer a less compressive fit, sizing up is recommended.

2. How are your products made?

All our activewear items are independently designed and crafted in our own dedicated production workshop. We oversee fabric selection, precision stitching, and multi-point quality inspections directly on our manufacturing floor before packing and dispatching orders to your address.

3. Can I modify or cancel my order after checkout?

You can request an order cancellation or size/address modification within 2 hours of checkout by emailing [email protected]. Because our workshop initiates handling within 1 business day, orders cannot be changed or canceled once the 2-hour window has passed.

4. What are your shipping costs and handling times?

We charge a straightforward flat rate of $6.99 USD on all standard domestic shipments across the United States. Orders are processed within 1 business day (Monday–Friday) with a daily cut-off time of 5:00 PM EST. Transit time takes 3 to 7 business days via USPS, UPS, or FedEx.

5. How do I track my order?

A shipping confirmation email containing your official tracking number and carrier link is sent automatically within 24 hours of package handover to the carrier. Please allow 24 to 48 hours for the carrier system to update the initial physical scan after the label is generated.

6. What should I do if my package is delayed or shows no movement?

If your tracking status shows no carrier movement for more than 7 consecutive business days past the estimated delivery date, contact us at [email protected] with your order number. We will immediately initiate an official carrier trace and issue a free replacement or full refund if the parcel is confirmed lost.

7. What is your return policy and return window?

We offer a 30-calendar-day return window from the date tracking confirms delivery. To be eligible for a return, garments must be unworn, unwashed, free of odors or pet hair, with all original tags attached and enclosed in original protective packaging. We do not charge any restocking fees ($0.00).

8. How are refunds processed and how long does it take?

Once returned packages arrive at our facility, our team conducts a physical inspection within 2 to 3 business days. Approved refunds are credited directly to your original PayPal account within 10 business days.

9. What if my item arrives damaged or defective?

If your activewear arrives damaged, defective, or incorrect, please email [email protected] within 48 hours of delivery with photos of the damaged product and the packaging label. We will send a complimentary replacement or issue a 100% full refund immediately.

10. What payment methods do you accept?

We exclusively accept PayPal for all transactions on emsaedi.com. During checkout, you are redirected to PayPal to complete your purchase securely using your PayPal balance, linked bank account, or debit/credit card stored in your PayPal wallet.